Hi there, my name is Paula, and I am from Beyond the Maze.  We are a Virtual Assistant and Online Business Management service based in Australia with both Australian and offshore team members. 

Today, I’m here to talk to you about our favourite resources that we use in the business. 

First of all, let’s say three of them that we probably love a lot. 

1. Our first one would be Tango. 

Tango is a great little system to have for putting together the processes and procedures of your business.  It is designed by AI or it is run by AI but what it is basically, if you want to put together all your processes in your business, it’s about being able to do that process and then turning on the Tango and then Tango follows the steps of what you’re doing. 

It covers everything.  If you want to say to someone, this is how you put a name into a database, for example, then you will go and put that name in the database, before you do that, you turn your Tango on and it will record what you’re doing, then not only that, it will then put it into a step by step process. 

Step one, open this program, step two, log into this program, step three, put the go into this section, step four, put in the information here, step five, blah, blah blah, and onwards and onwards and onwards. 

It is a novel little way to put your processes together easily because then you don’t have to step through and do it.  Of course, being virtual assistants or online business management managers, we can do that for you as well.  We can help organize all of that, put all those processes together for you and get your business processed up. 

2. The second program that we love a lot is ClickUp. 

I’ve probably mentioned ClickUp a few times in my videos, but ClickUp is our task software.  ClickUp also has an AI component to it that they’re continually building on and making it a lot easier to use ClickUp. 

What ClickUp is used for is to put your tasks in there and keep yourself accountable to those tasks and be able to remember what tasks to do, share tasks with other people and see what projects they are working on as well. 

It’s just a great way to keep track of what’s happening. 

You can share that with clients. We can share that with our clients so clients can see how we set things up, what things we’re working on, where they are at, what due dates they’ve got all that sort of thing as well.  It’s a project management software that just keeps us all on track and all accountable and makes it nice and easy if you need to allocate tasks to people.   

Rather than having to wait for somebody to be available for you to tell them how to do it or give them a task, you can just assign them that task.  You can do a Tango on how to do that task and then put that video into ClickUp as well to be able to just assign it and then they can do it in their own time. 

3. The last one we use is Harvest. 

Harvest is a great little program for us to track our time and see how long it’s going to take to do things.  That can help with reporting for our clients, but it can also help in us being able to cost things out.  We can know how long it takes to do something and what are our costs involved in doing that particular task. 

We have an extension up on our computer that allows us to toggle it on and off.  We can use the phone that allows it to toggle it on and off and we can use the online, the live version as well to toggle it on and off as well. 

Harvest gives us some great reporting on how long things are taking, and how many hours we are doing for clients.  It helps keep us accountable for the work that needs to be done and also the packages that we are selling our clients. 

Those are just three of our resources.  We’ve got a few more that we use every single day that we really love.  These might be a few that will help you in your business. 

If you want help putting processes and procedures together for your business, then please reach out to us and we’ll be able to help you: https://beyondthemaze.com.au/contact/book-a-free-consultation/

I’m Paula from Beyond the Maze.  I’ll talk with you soon. 

Bye for now. 

Paula Burgess - Keynote Speaker QLD Australia


Paula Burgess is the founder and director of Beyond the Maze, a virtual assistant, coach, author, keynote speaker, mum of a special needs child and a Brisbane based girl who loves fast cars!

She also provides courses and membership to support other business owners working around children with special needs.