Meet the team of Beyond the Maze

We’re Australian virtual assistants and receptionists, and we’re amazing at what we do!

About Beyond the Maze virtual team QLD Australia

A team you can trust

Our team culture at Beyond the Maze is so amazing that we won an award for it! Each team member is a highly experienced Australian Virtual Assistant or Receptionist, and pride themselves on always achieving the desired result for our clients.

Specialising in the allied health, financial and coaching industries, there’s nothing we love more than helping clients set up systems, run businesses, conquer admin and answer phones.

Paula Burgess

Paula Burgess

Boss Lady

With over 20 years’ experience in admin roles, Paula is the director of this award-winning business. When she’s not working as your VA, being a coach, writing books or speaking, Paula’s a dedicated mum to a special needs child.

She’s also a super proud Brissy girl who loves fast cars and whose insane fear of spiders sees her running faster than the Flash anytime she spots one.

Bec Presley

Bec Presley

Client Pleaser / 2iC

The always smiling Bec has over 15 years of admin experience and knows all the ins and outs of the financial industry. She’s perfect for our financial planning clients and they love her high standard of service. Loving a good chat, Bec is often heard talking to herself, and when there’s a loud bump in the office, we know it’s just our clumsy lefty walking into a door or a wall once again.
Ann Lawson

Ann Lawson

Client Whisperer

Ann’s super talent lies in building relationships, knowing what our clients need, answering their calls and doing admin, and generally keeping our clients happy. If you need something above and beyond, Ann is open to accepting bribes of chocolate and wine.
After hours, you’ll find Ann spending time with her family and furbabies, watching a good murder mystery and dabbling in numerology while enjoying her wine and bribes.
Shay-lee Wadwell

Shay-lee Wadwell

Phone Goddess

With a bright and bubbly personality, Shay is our resident receptionist, answering calls for our clients and always managing to keep a smile on her face. As a total go-getter, Shay rises to any challenge thrown at her, finding solutions and going the extra mile for our clients. As a self- proclaimed nerd at heart, Shay plays by the rules and will challenge anyone trying to cheat during a game of Uno.
Tracey Oxlade

Tracey Oxlade

Speedy Admin Slayer

As a lover of a fast-paced environment, you’ll find Tracey whipping around our office to ensure her clients admin needs are met (and exceeded) on a daily basis. Her super friendly attitude captivates all who meet her and her clients love the way she represents their business. Not a fan of big noises, Tracey is known to sneeze like a young kid and jump through the roof if something is dropped near her.

Tonia Scholes

Tonia Scholes

Admin Demolisher

With over 20 years of admin experience, Tonia is a gun for nutting out how our client’s business works and finding the best admin solutions to suit their needs. As the quiet achiever of the office, she quickly and efficiently tends to her client’s requests. When she’s not working, Tonia is looking after her menagerie of animals (2 dogs, 2 cats, 3 fish & 4 chickens) while demolishing and renovating her dream home with her partner.



Admin Resuscitator

If your admin needs a bit of TLC, then Kylie is the admin lady you need in your corner. Kylie has a wealth of worldly experience, having been a compassionate ambulance officer for over 10 years. Her genuine kindness and care shines through and our clients love her proactive decision-making approach. In her spare time, you’ll find Kylie spending time with her kids, her beloved cat and barracking loudly for her footy team – you guessed it – the Cats!



Admin Gamer

Shy by name, but not by nature, Shyleen is an admin all-rounder, jumping in and quickly learning everything there is to know about our clients’ businesses. She’s super keen to learn, very clever and loves scaring unsuspecting victims from behind closed doors! When she’s not busy working, Shyleen spends her down time playing her Xbox and enjoying a well-deserved snack or two, just like her hero, Winnie the Pooh.



Team Bonder

As the resident time waster, there’s nothing River loves more than moving around our office, surprising our team with a slobbery kiss, demanding pats for being adorable and dropping a soggy ball at our feet to play. Not liking that the team don’t have time to play, River one day hopes to learn to use the coffee machine to become the coffee bringer and an integral part of the team.

Our values

Honesty – be honest with everyone and admit mistakes.  Mistakes are OK as long as you learn from them.

Family – as a family culture and family based business, it is important that we maintain a work/life balance.

Service – we do what it takes to look after our clients and support other in the team to get things done.

Fun – We believe that having fun at work creates a enjoyable place to work where everyone is happy to be at work and enjoy helping our clients.

Grow – Challenge yourself to think and dream big

Our vision

To hold a reputation for providing a professional and supportive service to sole business owners. To be a recognised and sought-after coaching company for those working from home.

Our mission

Our mission is to provide virtual administration, reception, and support services to sole business owners. We provide the systems, tools, and support that allows them more time and focus to grow their business. To create a space for those working from home to get access to support and training. To support charitable organisations where possible.

Our culture

To provide a supportive and fun environment for the team and our clients.


Ex – Extreme
T – Team
R – Reliably
E – Efficient
M – Maximum
E – Effort

Want to discover if we’re the perfect fit for your business?

To find out more about our Australian virtual assistant and reception services, book your obligation-free consult today.

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