Meet the team of Beyond the Maze

We’re Australian virtual assistants and receptionists, and we’re amazing at what we do!

About Beyond the Maze virtual team QLD Australia

A team you can trust

Our team culture at Beyond the Maze is so amazing that we won an award for it! Each team member is a highly experienced Australian Virtual Assistant and pride themselves on always achieving the desired result for our clients.

Specialising in the allied health, financial and coaching industries, there’s nothing we love more than helping clients set up systems, run businesses, and conquer admin.

Paula Burgess

Paula Burgess

Boss Lady

With over 20 years’ experience in admin roles, Paula is the director of this award-winning business. When she’s not working as your VA, being a coach, writing books or speaking, Paula’s a dedicated mum to a special needs child.

She’s also a super proud Brissy girl who loves fast cars and whose insane fear of spiders sees her running faster than the Flash anytime she spots one.

Bec Presley

Bec Presley

Client Pleaser / 2iC

The always smiling Bec has over 15 years of admin experience and knows all the ins and outs of the financial industry. She’s perfect for our financial planning clients and they love her high standard of service. Loving a good chat, Bec is often heard talking to herself, and when there’s a loud bump in the office, we know it’s just our clumsy lefty walking into a door or a wall once again.
Ann Lawson

Ann Lawson

Client Whisperer

Ann’s super talent lies in building relationships, knowing what our clients need, answering their calls and doing admin, and generally keeping our clients happy. If you need something above and beyond, Ann is open to accepting bribes of chocolate and wine.
After hours, you’ll find Ann spending time with her family and furbabies, watching a good murder mystery and dabbling in numerology while enjoying her wine and bribes.
Shay-lee Wadwell

Shay-lee Wadwell

Phone Goddess

With a bright and bubbly personality, Shay is our resident receptionist, answering calls for our clients and always managing to keep a smile on her face. As a total go-getter, Shay rises to any challenge thrown at her, finding solutions and going the extra mile for our clients. As a self- proclaimed nerd at heart, Shay plays by the rules and will challenge anyone trying to cheat during a game of Uno. 





Chrissia Peregrino

Chrissia Peregrino

Freediving VA

When you need a VA for a day, you can’t go past our personable and positive Chrissia. Chrissia tackles your day-to-day admin tasks with a calm demeanour like a pro. She’s quick to pick up your systems, willing to learn how your business operates and takes on any admin chores you send her way. When she’s not helping clients with the admin work, Chrissia loves spending time with her dog Skye or freediving for the thrill of the fall (not with her dog!).

Rowina Pojas (Weng)

Rowina Pojas (Weng)

Artistic Marketer

If you want to take your social media up a notch, speak to our friendly social media marketer, Weng. Her talents lie in creating beautiful social media graphics and posts that make your online communications meaningful, fun and a standout in the crowd. Weng loves managing your online presence and acts like a part of your team. In her spare time, you’ll find Weng resting in tranquil havens, reading books and enjoying pizza and coffee (together!).

Charlotte Player

Charlotte Player

Medical Whizz

Charlotte is our resident, in-house medical admin expert. Originally from the UK, Charlotte visited our gorgeous shores in 2009 and decided to stay (lucky for us!). Charlotte has many years of experience as a medical administrative professional and works with our clients in this industry. There’s not much she doesn’t know about medical systems, paperwork and how to keep busy medical professionals happy and organised. In her downtime, Charlotte loves hiking with her dogs, Lenny and Moe.



Team Bonder

As the resident time waster, there’s nothing River loves more than moving around our office, surprising our team with a slobbery kiss, demanding pats for being adorable and dropping a soggy ball at our feet to play. Not liking that the team don’t have time to play, River one day hopes to learn to use the coffee machine to become the coffee bringer and an integral part of the team.

Our values

  • A culture where everyone wins
  • We strive to be the best that we can be for YOU
  • We always deliver on OUR promises
  • We embrace diversity and foster mutual respect


Our vision

To set the standard of excellence in providing service to you which is driven by our commitment to delivering on our promises while fostering a culture of diversity, respect, and mutual success in all that we do.

Our mission

We are dedicated to exceeding your expectations by consistently striving for excellence in all that we do. We uphold our commitments with integrity and reliability, ensuring that every interaction reflects our values of diversity, inclusivity, and respect. Through a culture of collaboration and mutual support, we create an environment where everyone thrives and succeeds, because at our core, we believe that when YOU win, we all win.

Our culture

To collaborate as part of a team and embrace diversity, inclusivity and respect.


Ex – Extreme
T – Team
R – Reliably
E – Efficient
M – Maximum
E – Effort

Want to discover if we’re the perfect fit for your business?

To find out more about our Australian virtual assistant and reception services, book your obligation-free consult today.

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