Meet the team of Beyond the Maze

We’re Australian virtual assistants and receptions, and we’re amazing at what we do!

About Beyond the Maze virtual team QLD Australia


A team you can trust

Our team culture at Beyond the Maze is so amazing that we won an award for it! Each team member is a highly experienced Australian Virtual Assistant or Receptionist, and pride themselves on always achieving the desired result for our clients.

Specialising in the allied health, financial and coaching industries, there’s nothing we love more than helping clients set up systems, run businesses, conquer admin and answer phones.

Introducing your ‘a-maze-ing’ team of Australian virtual assistants and receptionists

Paula Burgess

Paula Burgess

Boss Lady

With over 20 years’ experience in admin roles, Paula is the director of this award-winning business. When she’s not working as your VA, being a coach, writing books or speaking, Paula’s a dedicated mum to a special needs child. She’s also a super proud Brissy girl who loves fast cars and whose insane fear of spiders sees her running faster than the Flash anytime she spots one.

Carolyn Dow

Carolyn Dow

To-do list smasher

Carolyn is our resident to-do list smasher and self-confessed organiser, whose main goal is to exceed expectations as your brilliant admin assistant. Carolyn has some mad admin skills with a varied background in hospitality, customer service, banking, and financial planning. When she’s not helping everyone around her, you’ll find our little social butterfly laughing with mates or escaping to the beach with her boys.

Rebecca (Bec) Presley

Rebecca (Bec) Presley

Client Pleaser

The always smiling Bec has over 15 years of admin experience and knows all the ins and outs of the financial industry. She’s perfect for our financial planning clients and they love her high standard of service. Loving a good chat, Bec is often heard talking to herself, and when there’s a loud bump in the office, we know it’s just our clumsy lefty walking into a door or a wall once again.

Ann Lawson

Ann Lawson

Client Whisperer

Ann’s super talent lies in building relationships, knowing what our clients need, answering their calls and doing admin, and generally keeping our clients happy. If you need something above and beyond, Ann is open to accepting bribes of chocolate and wine. After hours, you’ll find Ann spending time with her family and furbabies, watching a good murder mystery and dabbling in numerology while enjoying her wine bribes.

Shay-lee Wadwell

Shay-lee Wadwell

Phone Goddess

With a bright and bubbly personality, Shay is our resident receptionist, answering calls for our clients and always managing to keep a smile on her face. As a total go-getter Shay rises to any challenge thrown at her, finding solutions and going the extra mile for our clients. As a self-proclaimed nerd at heart, Shay plays by the rules, and will challenge anyone trying to cheat during a game of Uno.



Team Bonder

As the resident time waster, there’s nothing River loves more than moving around our office, surprising our team with a slobbery kiss, demanding pats for being adorable and dropping a soggy ball at our feet to play. Not liking that the team don’t have time to play, River one day hopes to learn to use the coffee machine to become the coffee bringer and an integral part of the team.

Nicole Grell (Nikki)

Nicole Grell (Nikki)

Keeper of books

As a true believer that numbers never lie, Nikki is our qualified Bookkeeper who’s a member of the Institute of Certified Bookkeepers and a Justice of the Peace in Queensland. Not only will Nikki keep your books beautified, but she’s on hand to provide admin assistance when needed as well. As a mum with 2 gorgeous kids and 2 fur babies (Buz & Popcorn), Nikki loves spending time with family and friends and heading off-road camping to refresh her batteries.

Team values



To hold a reputation for providing a professional and supportive service to business owners. To be a recognised and sought-after coaching company for those working from home.

To hold a reputation of the most flexible workplace for parents in the Moreton Bay Region.


Our mission is to provide virtual administration, reception, and support services to business owners. We provide the systems, tools, support and consulting that allows them more time and focus to grow their business.


To provide a supportive and fun environment for the team and our clients.

Team Extreme

Ex – Extreme
T – Team
R – Reliably
E – Efficient
M – Maximum
E – Effort

Core values

Honesty – Be honest with everyone and admit mistakes. Mistakes are OK as long as you learn from them.

Family – As a family culture and family based business, it is important that we maintain a work/life balance.

Service – We do what it takes to look after our clients and support other in the team to get things done.

Fun – We believe that having fun at work creates a enjoyable place to work where everyone is happy to be at work and enjoy helping our clients.

Grow – Challenge yourself to think and dream big.

Beyond the Maze is a proud member of Virtually Yours
Beyond the Maze reference checked by Virtually Yours Australia
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