Virtual Administration Services for your business

Alleviating the stress of admin for SMEs, financial planners, coaches and allied health workers

Virtual admin services
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Hi there. 

My name is Paula Burgess and I am the owner and founder of Beyond The Maze. 

We are a virtual assistant and online business management practice based in the north of Brisbane. 

You’ve probably landed on this page to find out more about using a virtual assistant. 

But what is a virtual assistant? 

Well, a virtual assistant is sort of more of an industry rather than a person, even though we class ourselves as a virtual assistant because that’s kind of how it’s known a virtual assistant is as an industry. 

Can be anyone that kind of offers that business-to-business service and maybe specialises in a certain area. 

Roles such as general office admin, a bookkeeper could be classed as a virtual assistant, graphic designer, marketing person, website, designer, all that sort of admin type back office roles could be classed as a virtual assistant. 

But what do we do here at Beyond the Maze, we can do right through from answering emails right through to managing your entire office for you, obviously, that falls into a few different categories. 

But if you’ve got if you’ve got someone that you need in the back office that’s looking after your emails and maybe sending out some newsletters for you and, managing diaries, looking after your social media and just keeping that contact going with clients, maybe some customer support, organising some projects for you. 

We let you do what you do best and we do the rest. 

Generally, a lot of people that go into business aren’t necessarily wanting to do admin or it’s not their strong point or they’re just not organised to do admin. 

You know, it’s not everybody’s thing. 

So, this is where a virtual assistant can come in and support you in the back of your business. 

You can be out there, you could be talking to your clients or you could be doing the work for your clients or you can be so researching products or whatever you’re doing in your business, whatever you went into business for is probably not admin. 

That’s what you can use a virtual assistant for here at Beyond the Maze and we specialise in neurodiversity. 

So, if you’re neurodivergent yourself or you have clients who are neurodivergent, then you need to talk to us. 

Our team are trained in neurodiversity. 

 I also have a background in learning more about things like ADHD and ASD from my family history as well. 

So, if you’re wanting to get some admin support in your business and you’re interested in learning more about having a VA then click on the link below. 

Book in and free chat with us just to see if it’s the right fit. 

Maybe you’re not, maybe you’re past needing a VA and you need an online business manage manager now or you’re just starting out and you may only need a VA for a couple of hours a month or a couple of hours a week and we have packages that suit everybody across the board. 

So, book in with us, have a chat with us and see where you fit and whether you’re ready to put someone on to help you in your business so you can do what you do best. 

My name is Paula and I’m from Beyond the Maze and I look forward to chatting with you soon. 

Bye for now. 


Business admin – the necessary evil in every business!

Everyone in business knows only too well the amount of ‘love work’ that comes with it. Those love hours of unpaid work you put into your business where you’d much prefer to be doing anything else but admin.

The endless hours you seem to spend on answering phone calls (or playing phone tiggy) and emails, filling out and submitting paperwork, invoicing and reconciling, writing referrals, planning, writing and posting your content, creating events or presentations, arranging travel and so on.

The list of business admin could go on and on. It’s pretty tiring!

So, if you’ve reached a point in your business where you know the only way forward is to outsource, our highly skilled team are here to help.

We are specialists in the financial, allied health and coaching/speaking industries, but are open to helping SMEs who are needing support.

Here’s a sample
of what we can do

  • Business card scanning into your CRM
  • Correspondence typing and sending (letters, emails and faxes)
  • CRM management to keep your contacts up to date
  • Data entry and database management
  • Diary management (scheduling appointments, reminders, etc.)
  • Email management
  • Event planning
  • Internet research to keep you up to date on trends
  • Mail merges for mass mailouts
  • Transcription of meeting minutes
  • PowerPoint presentations
  • Project management
  • Relocation arrangements for when you need to move office/home
  • To-do list management to get things ticked off
  • Travel planning and coordination and much more (just ask)
20 Ways to Use a VA



What our clients
are saying about us

Sean Garvan - Garvan Financial Planning (Cairns)

Paula and her Team are one of my most valued resources. I run a 100% outsourced business in that I do not employ any direct staff, and Paula’s specific financial planning client services experience combined with clear and simple pricing for her services, means that I can support and service a significantly larger client base than if I was handling all of the client services work myself. I am also able to only pay for the time spent when tasks are actually being worked on/completed, as opposed to having a full-time salaried staff member sitting idle and costing me money. The engagement is clear and transparent with excellent time tracking and reporting, and the ability to ‘prepay’ for blocks of hours is helpful for managing cash flow. I highly recommend Paula’s team to any business that would prefer not to have the hassle of a full-time office staff member, and have a simple and professional engagement that delivers great efficiency and results.

Rhian - Healthy Mummy

I wanted to send you a big thank you for all of your hard work over the years.  You have been a really important part of the growth of The Healthy Mummy and have worked tirelessly to ensure customers have been looked after every step of the way.  Your help with the set up of our system and developing our customer service processes have been critical to the evolvement of our customer service. Thank you so much for all of your help and for supporting us throughout.  Your loyalty and commitment has been invaluable. 

Beth Oxley - Marketing Manager, Sesame Lane Care & Kindergarten

We recently invited Paula Burgess as a guest speaker at a parenting workshop held at Sesame Lane Care & Kindergarten. I believe a successful parenting workshop is measured by attendees walking away having learnt what they expected to and with strategies they can implement to make their families lives happier. I must say that Paula certainly delivered on these expectations and more. Paula is a knowledgeable, personable and a confident presenter and coach. We look forward to working with Paula again, both for parent and educator training and support. Thank you Paula!


I really appreciate your work. Thank you for your professionalism and friendly support.

Dr Jessica Cooke – Mindwell Psychology

Ready to outsource your business admin?

Contact us today for your obligation-free consult and let’s see how we can work together to alleviate the pressure of your business admin.