A.I. Reception with Real-time Human Support

Stop Missing Calls. Stop Playing Phone Tag. Start Treating Clients.

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Reception services

Do you really need a receptionist to answer your calls? 

You can’t be in session and answer the phone.

The cost of a full-time receptionist can be prohibitive.

And generic AI answering services only create frustration with endless messages and callbacks.

At Beyond the Maze, we’ve solved the riddle.

We offer a hybrid reception service that gives you the best of both worlds: the 24/7 availability of cutting-edge AI backed by the real-time warmth of a human team.

This is not a message service. This is real-time, professional client management.

The AI Powerhouse: 24/7 Client Management

Our state-of-the-art AI is more than just an answering machine—it’s a tireless, professional member of your team, ready to work 24 hours a day, 7 days a week.

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Our Unique Point of Difference: Real-Time Human Transfer

Traditional AI or outsourced reception leaves you waiting. If the AI can’t handle the query, a message is taken, and a human calls back hours or days later. Your clients deserve better.

Our service is designed to eliminate the painful callback process:

  • 24/7 AI: Available around the clock to handle standard tasks.

  • In-Office Hours (Human Backup): If the AI is stumped, or the caller simply says, “I’d prefer to speak to a person,” the call is instantly and automatically transferred to our Australian-based human team.

  • No More Callbacks: Your client’s issue is resolved now, in real-time, just as if they called your own front desk.

This seamless process ensures your clients always feel looked after, whether they engage with technology or prefer a human touch.

The AI can immediately handle all core tasks:

Service Benefit
Appointment Booking Integrates with your practice management software to book new clients directly into your diary.
Rescheduling Effortlessly moves existing appointments to a new time.
Cancellations Manages cancellations and politely advises clients of your practice’s cancellation fee policy.
General Queries Answers common questions about your location, services, opening hours, and more.
Client Screening Gathers key information before transferring complex or new client calls to a human, ensuring a smooth transition.

 

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Not Allied Health? Join the Waitlist!

We are rapidly expanding the capacity of our AI system to serve other industries. If you are not in Allied Health, but want to be the first to adopt this powerful hybrid service, chat to us on how we can help.

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Need a 100% Human Option?

While we no longer offer our own dedicated human reception service, we understand that some clients may not be ready for AI. We can still manage your phones professionally through a trusted, human reception service. Ask us about our human-only option to ensure your clients are always covered.

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Here’s a sample
of what we can do

  • Appointments can be made direct to your calendar
  • Reschedules can be done immediately
  • Cancellations can be taken care of and hopefully rescheduled rather than cancelled
  • No more pesky telemarketer calls as the messages never get through to you
  • After hours voicemails returned
  • Appointments confirmed or confirmations followed up
  • Continue to run a full calendar with minimal cancellations by having us manage your calendar
  • And more
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What our clients
are saying about us

Sean Garvan - Garvan Financial Planning (Cairns)

Paula and her Team are one of my most valued resources. I run a 100% outsourced business in that I do not employ any direct staff, and Paula’s specific financial planning client services experience combined with clear and simple pricing for her services, means that I can support and service a significantly larger client base than if I was handling all of the client services work myself. I am also able to only pay for the time spent when tasks are actually being worked on/completed, as opposed to having a full-time salaried staff member sitting idle and costing me money. The engagement is clear and transparent with excellent time tracking and reporting, and the ability to ‘prepay’ for blocks of hours is helpful for managing cash flow. I highly recommend Paula’s team to any business that would prefer not to have the hassle of a full-time office staff member, and have a simple and professional engagement that delivers great efficiency and results.

Rhian - Healthy Mummy

I wanted to send you a big thank you for all of your hard work over the years.  You have been a really important part of the growth of The Healthy Mummy and have worked tirelessly to ensure customers have been looked after every step of the way.  Your help with the set up of our system and developing our customer service processes have been critical to the evolvement of our customer service. Thank you so much for all of your help and for supporting us throughout.  Your loyalty and commitment has been invaluable. 

Beth Oxley - Marketing Manager, Sesame Lane Care & Kindergarten

We recently invited Paula Burgess as a guest speaker at a parenting workshop held at Sesame Lane Care & Kindergarten. I believe a successful parenting workshop is measured by attendees walking away having learnt what they expected to and with strategies they can implement to make their families lives happier. I must say that Paula certainly delivered on these expectations and more. Paula is a knowledgeable, personable and a confident presenter and coach. We look forward to working with Paula again, both for parent and educator training and support. Thank you Paula!

Want to sound more professional?

Having a dedicated Australian receptionist answer your phones is a sure-fire way to sound super professional. Contact us today to find out virtual reception works.

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